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Terms of service

Last updated: 25 August 2026 · Applies to tourmarquee.com

These terms are the contract between you and us when you buy a credit pack or submit a brief on tourmarquee.com. Please read them. By paying for a pack you accept them.

1. Who you are contracting with

Marquee is a brand of Edvânia Costa Fernandes, a sole trader registered in Portugal, with a place of business at Rua Frei Carlos 12, 1600-095 Lisbon, Portugal, taxpayer number PT315499966. In these terms "we", "us" and "Marquee" mean that trader, and "you" means the person or business buying the service. Full identification details are on our legal notice page.

2. What we sell

We produce short promotional videos from photographs you supply. A video is edited by a person using professional editing software and, where useful, software-assisted motion. We are a production service, not a self-service application: you do not get an editor to operate, you get finished files.

We do not photograph or film your property, we do not visit it, and we do not manage, list or advertise it on any platform.

3. Credits and packs

  • You buy a pack of credits with a single payment. Nothing renews.
  • One credit entitles you to one finished video, delivered in the aspect ratios shown on the order form.
  • Credits do not expire. They are personal to the buyer, cannot be sold or transferred to another person or business, and have no cash value except under the refund policy.
  • A credit is spent when you submit a brief. If we cannot produce the video for a reason that is our fault, or if we refuse the brief under clause 7, the credit goes back to your workspace.

4. Your workspace

After payment we open a workspace reached through a private link that contains a random key. That link is the only credential; anyone who has it can see the briefs and orders in that workspace. Keep it as you would keep a password. If you lose it or think someone else has it, write to us and we will issue a new one and disable the old one.

5. Placing an order

The contract for a pack is formed when your payment is confirmed by our payment provider and we send you the workspace email. The contract for an individual video is formed when you submit a brief and we confirm receipt by email.

6. Prices, tax and payment

  • Prices are shown in US dollars on the pricing section of the site. The price shown at checkout is the total you pay for that pack.
  • Where sales tax or VAT applies to your purchase it is calculated and shown before you confirm payment, and it appears on your receipt.
  • Payment is taken by card through Stripe. We never see or store your full card number. Stripe's own terms and privacy notice apply to the payment itself.
  • Your bank statement will show a descriptor identifying Marquee. If you do not recognise a charge, contact us before contacting your bank and we will resolve it faster than a chargeback would.

7. What you must supply, and what we may refuse

You supply the photographs and a brief. You confirm that, for everything you send us, you either own the rights or have permission to use it commercially, and that any identifiable person shown has agreed to appear.

We may refuse or stop work on a brief that appears to infringe someone's rights, that misrepresents a property, that is unlawful, or that breaches our acceptable use policy. Where we refuse, we return the credit and tell you why.

8. Rights in your photographs

You keep ownership of every photograph you send. You grant us a non-exclusive, worldwide licence to store, crop, colour-correct, animate and otherwise edit those photographs for the sole purpose of producing and delivering your video, and to keep a copy for as long as the retention period in our privacy policy allows so that we can handle revisions.

We do not use your photographs to train any machine learning model and we do not licence them to anyone else. We will not use your finished video or your property in our own marketing without asking you first, in writing.

9. Rights in the finished video

On delivery, the edited video files are yours to use commercially, worldwide, without a watermark and without a time limit, on any platform and in paid advertising.

The music in a video is licensed to you only as part of that video. You may not extract the audio, re-use the track separately, or claim any right in it. Software, templates, presets and know-how we use to produce the video remain ours.

10. Delivery

We aim to deliver a finished video within 24 hours of receiving a complete brief, and within 48 hours for a batch submitted at once. These are targets and not guarantees. Where a brief is incomplete or the photographs are unusable, the clock starts when we receive what is missing. Clause 6 of the refund policy covers what happens if we are late.

11. Revisions

Revisions are unlimited for 30 days from delivery, as long as the request stays within the original brief. A request that changes the property, the photographs or the concept is a new video and uses a new credit. We will always tell you before treating a request as a new video.

12. Your right to cancel

If you are a consumer in the European Union you have a 14-day right of withdrawal, and there are specific rules about what happens if you ask us to start production inside that period. This is set out in full, together with our own refund promises and the model withdrawal form, in the refunds and cancellation policy, which forms part of these terms.

13. No affiliation with booking platforms

We are independent. We are not affiliated with, endorsed by, sponsored by or connected to Airbnb, Vrbo, Booking.com or any other listing or booking platform. We never ask for your login details to any of them and we never post on your behalf. Following the rules of the platform where you publish your video is your responsibility, not ours.

14. What we do not promise

We produce the video with reasonable skill and care. We do not promise any particular commercial outcome: no number of bookings, no level of engagement, no reach, no search ranking and no revenue. Any figure quoted anywhere on this site about typical videographer costs, industry behaviour or delivery times is context, not a promise about your results.

15. Availability

We try to keep the site available but we do not guarantee uninterrupted access. Maintenance, third-party outages and events outside our control can interrupt it. An interruption does not by itself entitle you to a refund of unused credits, which stay in your workspace.

16. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Portuguese law. Your statutory rights as a consumer are not affected by anything written here.

Subject to that, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for lost profits, lost bookings, lost data or indirect loss.

17. If you are buying as a business

Where you buy in the course of a trade or profession, the consumer withdrawal right in clause 12 does not apply to you, and you agree to hold us harmless against any claim brought by a third party that arises from material you supplied to us in breach of clause 7.

18. Ending the contract

You can stop using the service at any time; unused credits are handled under the refund policy. We may close a workspace and stop providing the service where these terms or the acceptable use policy are seriously or repeatedly breached, and where we do so for that reason unused credits are not refunded.

19. Events outside our control

We are not responsible for delay or failure caused by something outside our reasonable control, including outages at our hosting, payment or email providers. Where such an event lasts more than 30 days you may cancel and we will refund unused credits and any order not yet delivered.

20. Changes

We may update these terms. The version that applies to your order is the one published on this page on the day you place it, and the date at the top tells you when it last changed. We do not apply changes retrospectively to orders already placed.

21. Law and disputes

These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and you may bring proceedings in the courts of that country.

Please contact us first: most problems are solved in one email. If we cannot agree, you may refer the dispute, free of charge, to an alternative dispute resolution body:

Consumers may also record a complaint in the Portuguese electronic complaints book at livroreclamacoes.pt. More detail is on our contact and complaints page.

22. Contact

Edvânia Costa Fernandes
Rua Frei Carlos 12, 1600-095 Lisbon, Portugal
support@tourmarquee.com
+351 932 644 861
Calls to a Portuguese mobile number, charged at your operator’s standard rate.